We respects your privacy and is committed to protecting the information we collect when you use our websites, platforms, applications, APIs, products, and services.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through PixAI websites, platforms, applications, APIs, and other Services that link to or reference this Privacy Policy.
Some PixAI products or enterprise agreements may have additional privacy terms. If those terms conflict with this Privacy Policy, the applicable product-specific or contractual terms may control.
2. Information We Collect
Depending on how you interact with PixAI, we may collect the following categories of information.
Information You Provide
This may include:
- Name
- Email address
- Company or organization information
- Account credentials
- Billing and transaction information.
- Contact information
- Support requests and communications
- Information you provide through forms
- Feedback and survey responses
Content You Submit
When you use AI or creative Services, you may submit:
- Images
- Text
- Prompts
- Files
- Creative assets
- Metadata
- Other content required to provide the requested functionality
We process this information to provide the Services and in accordance with applicable contractual and privacy requirements.
Information Collected Automatically
When you access our Services, we may collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages or features accessed
- Usage activity
- Referring URLs
- Session information
- Diagnostic and performance information
Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
- Keep Services functioning
- Remember preferences
- Understand website usage
- Improve performance
- Analyze traffic
- Protect against fraud and abuse
- Support marketing activities where permitted
You can manage certain cookie preferences through your browser or available cookie controls.
3. How We Use Information
We may use collected information to:
- Provide and operate our Services
- Create and manage accounts
- Process payments
- Process AI requests and User Content
- Provide customer support
- Communicate with you
- Improve products and Services
- Monitor performance and reliability
- Detect and prevent fraud, abuse, and security threats
- Maintain and protect our infrastructure
- Develop new features and technologies
- Understand how users interact with our Services
- Comply with legal and regulatory obligations
- Enforce our Terms and other agreements
Where required by law, we will rely on an appropriate legal basis for processing personal information.
4. AI and User Content Processing
When you use PixAI’s AI-powered Services, the content you provide may need to be processed by our systems and, depending on the Service, by third-party technology or AI infrastructure providers.
We use such information to perform the functionality you request and to operate and secure the Services.
Specific products may have different data retention, processing, and model-training practices. Where applicable, those practices will be described in the relevant product documentation or agreement.
PixAI does not sell your personal information.
5. How We Share Information
We may share information with:
Service Providers
We may use trusted third-party providers for services such as:
- Cloud hosting
- Data storage
- Payment processing
- Analytics
- Customer support
- Security
- Communications
- AI and machine-learning infrastructure.
- Technical operations.
These providers may process information on our behalf and are expected to maintain appropriate safeguards.
Business Partners
Where necessary to provide a specific integration, service, or business solution, information may be shared with relevant partners in accordance with applicable agreements and law.
Legal and Security Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Protect our rights or property
- Investigate fraud or abuse
- Protect users or the public
- Detect or prevent security threats
Business Transfers
If PixAI is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the Services
- Maintain business and transaction records
- Meet contractual obligations
- Resolve disputes
- Enforce agreements
- Comply with legal requirements
- Maintain security and prevent abuse
Retention periods may vary depending on the type of information and the purpose for which it was collected.
7. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no online service can guarantee absolute security.
You are also responsible for protecting your account credentials and notifying us if you believe your account has been compromised.
8. International Data Transfers
PixAI and its service providers may process or store information in countries other than the country where you live.
Where required, we will implement appropriate safeguards for international transfers in accordance with applicable data protection laws.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Lodge a complaint with a relevant data protection authority
Some rights may be subject to legal limitations or exceptions.
To exercise your rights, contact us using the details provided below.
10. Marketing Communications
We may send you product updates, announcements, newsletters, or promotional communications where permitted by law.
You can unsubscribe from marketing emails using the unsubscribe mechanism included in the communication or by contacting us.
Service-related communications, such as security notices, account notifications, billing communications, and important updates, may still be sent where necessary.
11. Children’s Privacy
Our Services are not intended for children where use would be prohibited by applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can take appropriate action.
12. Third-Party Websites and Services
Our Services may contain links to third-party websites, applications, or services.
This Privacy Policy does not apply to those third parties. Their privacy practices are governed by their own policies.
We encourage you to review the privacy policies of third-party services before providing information to them.
13. Cookies
We may use essential and non-essential cookies or similar technologies.
Essential cookies help our Services function correctly. Other cookies may help us understand usage, remember preferences, or support analytics and marketing.
Where required by law, we will request consent before placing non-essential cookies.
14. Enterprise and Business Customers
When PixAI provides services to businesses or enterprise customers, the customer may determine how certain personal information is processed.
In those circumstances, PixAI may act as a service provider or data processor on behalf of the customer.
Enterprise customers may have separate agreements governing data processing, security, confidentiality, retention, and other privacy requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements, or privacy practices.
When significant changes are made, we may provide notice through our website, Services, email, or other appropriate methods.
The updated Privacy Policy will become effective on the date stated at the beginning of the policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
PixAI Technologies
Email: [email protected]
Website: https://pixelaitech.com/